Distance Sales Agreement

Update Date: January 1, 2024

This distance sales contract is considered valid and signed for all users who have made a purchase from the moment they register on our site, under the following terms and conditions. By accepting this contract, the Buyer acknowledges in advance that they are obligated to pay the specified additional charges such as the service subject to the contract, its price, and taxes, and that they have been informed accordingly.

Definitions

In the implementation and interpretation of this contract, the terms listed below will have the meanings stated opposite them.

• Seller: Refers to the company offering goods to consumers within the scope of commercial or professional activities or acting on behalf of or on account of the company offering goods.
• Buyer: Refers to the natural or legal person who has approved this Contract to obtain the services specified in the Contract from the Company.
• Customer: Refers to the natural or legal person who has approved this Contract to obtain the services specified in the Contract from the Company.
• Service: Refers to any consumer transaction other than the provision of physical goods, offered by the Seller to the Buyer for a fee or committed to be provided.
• Site: Refers to the website owned by the Seller.
• Parties: Refers to the Seller and the Buyer.
• Contract: Refers to this contract entered into between the Seller and the Buyer.
  
  

Subject of the Contract

This Contract is drawn up to regulate the rights and obligations of the parties regarding the sale and delivery of the service, the characteristics and sale price of which are clearly stated on the payment page, in accordance with the provisions of the Consumer Protection Law No. 6502 and the Regulation on Distance Contracts, for the service ordered by the BUYER through the SELLER’s website in an electronic environment.

The prices listed and advertised on the site are the sales prices. The announced prices and promises are valid until updated and changed. The prices announced for a specific period are valid until the end of the specified period.

Seller Information

MADEKRAFT Reklam ve Teknoloji A.Ş
Tax Office: Başkent
Tax No: 6101450549
Phone: +90 (532) 399 0659

Customer Information (The information provided during payment will be taken into account.)

Brand Official Name and Title:
Tax Office:
Tax No:

Scope of the Contract

All services sold through our website, referred to as MADEKRAFT and MADEKRAFT Reklam ve Teknoloji A.Ş, are listed in the services section in the “Main Menu” (Header) of our site.

The services sold as of the date of this contract update are listed below. The descriptions, details, and scopes of these services are clearly stated on their respective pages, and these descriptions, details, scopes, and prices may be updated or changed without prior notice to the Customer.

• Digital Marketing
• Social Media Management
• Meta Ad Management
• Google Ads
• Ready E-Commerce Site
• Corporate Web Design
• Landing Page Design
• Video & Creative Production
• Website Technical Support
• E-Commerce Product Entry
• On-Page SEO Work
• Online Consultancy
  
  

By purchasing one or more of the above services, you are deemed to have accepted the Privacy Policy & Distance Sales Contract, Clarification Text, Prohibited Services Policy, and Cookie Policy.

Scope of Provided Services

The scope and details of all services sold online through MADEKRAFT’s website are specified in the “Packages and Prices” section of each service’s dedicated page.

The scope of the services provided online covers the features listed in the content of the package purchased by the Customer.

All services listed on MADEKRAFT’s site cover the fees for the work and services to be provided by MADEKRAFT. It does not cover any additional costs such as advertising expenses, meeting expenses, promotional expenses, printing expenses, etc., and MADEKRAFT cannot be held responsible for such additional expenses.

The features section included in the purchased service package defines the limits of the services and products provided by MADEKRAFT.

MADEKRAFT reserves the right to change and update the prices of all the services and products sold through its website.

MADEKRAFT does not finance any services obtained from third parties or institutions that the customer may require within the scope of the purchased service package. If the customer requires a service from third parties, the customer must make the payment separately to the third party or institution.

MADEKRAFT undertakes to provide technical support via email, phone, and online meetings for all services purchased by the Customer. The Customer may request monthly meetings, provided they are conducted online.

Payment Terms, Fees, and Billing

The Customer will be able to benefit from the services clearly stated within MADEKRAFT’s website by paying the fees with the payment terms and methods determined by MADEKRAFT in full and without any deficiencies.

The Customer may upgrade or downgrade their membership package, depending on their preference, regarding the scope and features of the service they have purchased (“New Package”). The relevant package upgrades are made from the moment payment is made by the User.

For services billed on a monthly subscription model, payment is taken in advance by Credit Card or Debit Card on the date of purchase, and the service work begins.

Afterward, automatic deductions are made every 30 (Thirty) days through Iyzico from your Bank or Credit Card. If you cancel your subscription service, you will not pay any withdrawal fee and will never be charged again. For one-time service fees, a one-time charge is made from your Credit or Debit Card.

During the subscription and service period, if the Contract is terminated for any reason, including the termination of the membership, full payment will be taken for the used period. Unused periods and time frames will not be refunded to the Customer.

The User’s account will be restricted by MADEKRAFT at the end of the subscription package period. The User can continue to access their account in the same way by purchasing a new membership package.

MADEKRAFT provides online invoicing for each successful payment transaction made by the buyer. The Customer receives their invoice via the e-invoice system after successful payment. Invoices are sent to customers who do not use the e-invoice system via email or other channels.

Payment providers that officially offer payment partnerships to MADEKRAFT and have a commercial relationship with MADEKRAFT may store the Customer’s credit card, account, and payment information to carry out transactions, bank integration, updates, and subscription renewals related to the Customer’s payment.

MADEKRAFT does not store any of your payment or credit card information on its servers, including your personal bank information. The fully authorized payment infrastructure provider is responsible for any problems that may arise.

MADEKRAFT uses Iyzico Secure Payment system as the payment provider for the services and subscription packages it offers, and all your credit card transactions are carried out solely through the Iyzico system. Therefore, Iyzico, the payment system infrastructure provider, is directly responsible for all violations and fraud transactions related to your credit card information.

MADEKRAFT is not responsible and cannot be held accountable in any way for any negative situations arising from credit card usage and fraud transactions, as the payment provider is not the payment provider itself, and the customer agrees to this condition by purchasing the service and acknowledges that MADEKRAFT will not be held responsible for any problems, grievances, or legal actions that may arise.

Limitation of Liability

To the maximum extent permitted by law, you acknowledge and agree that all risks associated with payment methods are your responsibility. If you allow or authorize someone else to use your MADEKRAFT account in any way, you are responsible for any transactions made by that person. MADEKRAFT shall not be liable for any incidental, special, exemplary, or consequential damages, including but not limited to loss of profits, loss of data or goodwill, service interruption, computer damage, or system failure, or the cost of substitute products or services, or any personal or bodily injury, or emotional distress arising out of or in connection with the use or inability to use the payment methods, whether based on warranty, contract, tort (including negligence), product liability, or any other legal theory, and whether or not MADEKRAFT has been informed of the possibility of such damages.

Warranty Conditions

The warranty conditions under this Contract are as follows.

MADEKRAFT will provide the services it has committed to in digital marketing and web-based software and technology services following the purchase of the service by the Customer.

The Customer agrees and undertakes the accuracy of the contact and billing information sent during registration. The accuracy of the contact information provided by the Customer is the responsibility of the Customer, and the Customer will be liable for any damages, grievances, or losses arising from these issues for both parties.

If MADEKRAFT detects any unlawful acts or actions on the Customer’s website through the services it provides, MADEKRAFT has the right to suspend the service and terminate the subscription without any liability or prior notice to the Customer as of the date it detects such acts or actions. If the Customer offers any illegal service and does not declare it, all damages and legal responsibilities arising from this are the sole responsibility of the Customer.

MADEKRAFT is not responsible for the Customer’s commercial activities, relationships, and the content published on the Customer’s website or other platforms, nor for the statements made by the Customer’s commercial relationships.

MADEKRAFT does not review, verify, endorse, or take responsibility for the pages created by the Customer, nor does it take responsibility for them. If MADEKRAFT determines that the Customer has violated the contract for any of the reasons mentioned above, or if the content is harmful to MADEKRAFT or any of its users’ businesses or personalities, the Customer agrees and undertakes that MADEKRAFT will unilaterally terminate the contract without any liability.

Service Cancellation and Refund Conditions

As a rule, all service sales are final. You do not have the right to withdraw or request a refund for the online services you have purchased or subscribed to under Articles 15-g and 15-h of the Distance Contracts Regulation, and you are deemed to have accepted this condition when you make a purchase from MADEKRAFT.

Legal Terms and Conditions Regarding Our Services

Our website has been prepared in both Turkish and English. In the event of any discrepancies and/or conflicts between the texts, the Turkish text shall prevail.

You will be deemed to have automatically granted permission for commercial electronic messages under this Contract during the registration phase on our site. Furthermore, during the provision of the service, if it has been legally possible to collect your contact information, you will be legally entitled to receive communication regarding marketing, promotion, and/or service changes related to the same or similar services without your prior consent.

However, you have the right to reject such communication and revoke the permissions you have granted, and it will be sufficient to send your request to info@madekraft.com via email.

This contract text is stored by MADEKRAFT after the contract is accepted, and you can easily access it on our site as of the revision dates. If you wish, you can also easily keep a physical copy by printing out the contract. We want you to know that the contract provisions and general terms are easily accessible and storable by you. Your access to the contract will continue as long as you have access to our site.

The Privacy Policy, Clarification Text, Prohibited Services Policy, and Cookie Policy related to the use of our site and this contract are clearly stated in detail on our site. We inform you that you must carefully read, review, and notify us of any different requests regarding all contracts and provisions.

The Privacy Policy, Clarification Text, Prohibited Services Policy, and Cookie Policy are annexes and integral parts of this Contract and will be applied and enforced together with the Contract. Therefore, by approving this Contract and/or purchasing a service, you are also deemed to have accepted the provisions of the Privacy Policy, Clarification Text, Prohibited Services Policy, and Cookie Policy.

Before confirming the payment and entering payment information, you can clearly see all the terms of the contract, including the total amount you will pay. Therefore, we reiterate that by purchasing the service and confirming the order, you will be deemed to have accepted the provisions of this contract as they are and remind you once again that you should carefully review all the provisions of the contract before confirming the payment.

Buyers referred to as Customers acknowledge and undertake that the information they provide within the “Site” is accurate and lawful. The Seller, referred to as MADEKRAFT, is not obligated to verify the accuracy of the information provided by Buyers or entered by themselves through the “Site” and is not liable or responsible for any damages that may arise from incorrect or inaccurate information.

These terms and conditions are entirely subject to Turkish Law. MADEKRAFT ensures that an approval checkbox is provided to inform all consumers in advance regarding the contract provisions and content before purchasing the service. The Customer, by purchasing the service and confirming the order, will be deemed to have accepted that you have accepted the provisions of this contract without prior notice and acknowledges that this article is evidence in writing.

In case of any dispute arising from this Contract and/or the service purchase process, our primary goal is to resolve the disagreement amicably with our customers. However, in cases where amicable resolution is not possible, we would like to inform you that consumers purchasing services from our site may take their possible issues to the Consumer Arbitration Boards and/or Consumer Courts within the monetary limits published in the relevant legislation. Additionally, we would like to state that the Courts and Enforcement Offices of Ankara will have jurisdiction over all disputes arising from the contract.

Force Majeure

In all circumstances deemed to be force majeure by law, the ‘Seller’ is not liable for any delayed, incomplete, or non-performance of any of its obligations specified in this contract. Such situations will not be considered as delays, incomplete performance, non-performance, or default for the ‘Seller’, and no compensation can be claimed from the ‘Seller’ under any name for these situations. The term ‘force majeure’ shall be interpreted as events that are beyond the reasonable control of the relevant party and that cannot be avoided despite the ‘Seller’s’ necessary care, including but not limited to natural disasters, riots, wars, strikes, communication problems, infrastructure and internet failures, power outages, and adverse weather conditions, as well as individual health conditions and layoffs of employees.

Intellectual Property Rights

All elements of this site (including but not limited to design, text, images, HTML code, and other codes) are the property of the ‘Seller’ (works subject to the ‘Seller’s’ copyright). ‘Buyers’ may not resell, share, distribute, reproduce, display, or allow others to access or use the ‘Site’s’ services, information, or works subject to copyright, otherwise, they will be responsible for compensating all damages incurred by the ‘Seller’, including court costs and attorney fees.